Privacy Policy
Works alongside these terms to explain how we collect, store and protect your personal data and account information.
LEGAL REFERENCE
Our Terms Keep Your Account Safe
When you open an account at hero369, you're joining a platform built around clear rules and your protection. These terms explain how we run the lobby, handle your...
Clear rulesPayment safetyFair gameplayYour account controlIndonesia-focused
Policy Posture & Jurisdiction
hero369 operates under the laws and licensing frameworks applicable to our supported regions, including Indonesia where local law permits. Your account, deposits made via DANA, OVO, GoPay or QRIS, and all gameplay are governed by these terms. We keep our policy current as regulations evolve. By opening an account, you confirm you meet all local eligibility requirements and agree to our full
terms of service. Any disputes follow our escalation process and applicable jurisdiction rules.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Policy Questions & Support Paths
Team online
Live Chat
Open the chat bubble in-lobby to speak with our support team about any term, account rule or payment question. Response times are typically under five minutes.
Email Support
Send detailed questions to our legal and compliance team at [email protected]. We reply within 24 hours with full clarification on our policies.
Account Help
Visit your account settings to review Deposit references, session timers, account closure options and your personal terms history at any time.
WHY THIS PLATFORM
Why Our Terms Matter to You
Legal Clarity
Our terms are written in plain English and Indonesian references so you understand exactly what happens when you fund your account or play.
Payment Protection
All DANA, OVO, GoPay and QRIS transactions are encrypted and verified. Your payment method stays secure and your balance is yours alone.
Account Integrity
We outline how accounts work, what suspends play, and how disputes are resolved fairly. You always know where you stand.
Compliance Framework
Our terms reflect the laws and standards of our supported regions, updated regularly as local regulations and best practices evolve.
Player Rights
You retain full control: close your account anytime, review your history, adjust limits and request your data from our privacy section.
Dispute Resolution
If a question arises about a game, payout or account issue, our terms lay out the process we follow to resolve it transparently.
SIDE BY SIDE
How Our Terms Align Across Policies
Responsible Play Guidelines
Complements our terms by explaining Deposit references, session controls and account closure tools available to you anytime.
Payment & Deposit Rules
Details exactly how DANA, OVO, GoPay and QRIS deposits work, including minimum amounts, processing times and your receipt verification.
Game-Specific Rules
Each lobby section (slots, live casino, sportsbook) has its own game rules, payout schedules and feature explanations in-lobby.
Bonus & Promotion Terms
Outlines how any promotional offers work, their eligibility, expiry dates and how they interact with your main account balance.
Account Closure & Dispute Policy
Sets out the steps to close your account, how long fund withdrawals take and the escalation path for unresolved complaints.
Affiliate & Referral Terms
If you refer friends, this section of our terms explains commissions, payment schedules and any limits on referral rewards.
What These Terms Protect
Your Account Ownership
You own your account, your balance and every transaction history entry. No one else can access it. We keep it secured with encryption.
Fair Game Play
Every slot spin, live table round and sportsbook market is audited for fairness. Our terms guarantee that randomness isn't manipulated.
Transparent Payouts
When you win, your reward reaches your account or your chosen payment method (DANA, OVO, GoPay, QRIS) within the timeframe we specify.
Deposit Security
Funds sent via DANA, OVO, GoPay or QRIS are logged instantly. Your receipt is always available in your transaction history.
Dispute Resolution Path
If something seems wrong with a game outcome or payout, our terms outline exactly how we investigate and resolve it for you.
Your Control Tools
Set Deposit references, session timers and Account closure periods directly in your account. These tools are yours to use anytime.
Terms & Conditions: Your Questions Answered
Your account remains yours indefinitely. We don't expire balances or charge dormancy fees. Log back in anytime and your funds are there. If you want to close it permanently, that's your choice.
Yes. You can add or switch between DANA, OVO, GoPay and QRIS in your account settings. Existing balances stay in your account. New deposits go through your chosen method.
Each promotion has specific terms printed on our promo board when you log in. We outline eligibility, expiry, how to claim and how bonuses interact with real-money payouts. Read those before you start.
Real-money wins are processed within 24 hours. Payouts to DANA, OVO, GoPay and QRIS typically arrive within one to three business days depending on your bank's processing speed.
Absolutely. Your account closure is instant. We'll transfer any remaining balance to your payment method within five business days. Data requests follow Indonesia's privacy standards and are fulfilled within 30 days.
Contact our support team via live chat or email. We investigate all disputes using our game logs and transaction records. We respond with a resolution within seven business days, following our dispute protocol outlined in these terms.
You set your own deposit and loss limits in your account settings. These tools help you stay in control. We also enforce maximum bet amounts per game and per session, which we display before you play.